People Pissed with IndiGo and SpiceJet Web Check-In Fee!

Nov 26, 2018

The low cost airlines IndiGo and Spicejet recently announced that they will charge fees for their web check-in-services and this has made people angry. IndiGo, the leading low-cost airline, tweeted on Sunday that "all seats will be chargeable" under its new online check-in policy. Check out the reactions of people below:

The Civil Aviation Ministry tweeted that it has been noted that airlines are now charging for web check-ins for all seats the so they will be reviewing the fees to see whether it fall within the unbundled pricing network or not.

However, check-ins at the airport will not be charge. Earlier, passengers only used to pay extra for specific seats like window seat or one at the front for more leg space. But now all the seats are chargeable.

IndiGo said its new policy was in line with what airlines do globally. Also, its officials, it was the Directorate General of Civil Aviation that had allowed the unbundling of services.

As per our revised policy, all seats will be chargeable for web check-in. Alternatively, you may check-in at the airport for free. Seats will be assigned as per the availability. ~Prabh
— IndiGo (@IndiGo6E) November 25, 2018

The airlines' declaration drew angry reactions on social media.

Check out the reactions of people below:

Hi @IndiGo6E. So one can't do a web check-in without selecting a seat, and all seats selection is against a fee. Are you effectively charging for a web check-in now? pic.twitter.com/tv1BDm5qzU
— Salil (@sa_lil) November 25, 2018

Indigo Bye Bye .... Never ever will travel in your flights . People do web check in for convenience and it also saves time and money for both indigo and customer.
— Kiran Jupally (@Kiran_Jupally) November 26, 2018

I am sorry, but this is ridiculous. I am flying Indigo in Dec during my India trip, but will probably change the tickets, given we have a baby to seat. what is the convenience fee that you charge for while booking tickets? This is price gouging.
— Very bad Hindu (@subiyer) November 25, 2018

Come again. You telling that a 3 yr old will travel depending on your availability of seats & not necessarily with their parents. Is this the India @PMOIndia is working hard to build? ????
— Raja Selvam (@selvamraja) November 25, 2018

So, if I travel with my wife and a 3yo son and do not web-check in, you will not guarantee that my son sits with me or my wife? Am I correct?
— A married husband (@_diddi) November 25, 2018

They will also start charging for oxygen, escalators and entry as well
— Rahul Warrier (@RahulWarrierr) November 26, 2018

Web check in option was made to make it hassle free for the customer and the airlines. Indigo has started charging for web check in and that’s so ridiculous and so not apt. #indigoairlineswebcheckin @indigo @
— Aniket (@aniket1103) November 25, 2018

So I'm supposed to pay extra for web check-in so that I can pre-order a meal which will save me money #Indigo
— Yash Shanbhag (@yallahabb) November 26, 2018

@IndiGo6E Airlines r resorting to extortion to increase their profits & loot the passengers @jayantsinha @PMOIndia @narendramodi @sureshpprabhu
— Indian???????? (@shilesh08) November 25, 2018

@indigo now start charging for use of toilets, breathing, coughing as well. There is always so much money to be made. Your days are over for sure. As if pathetic and rude behaviour of your staff wasn’t enough
— manoj rai (@raimk) November 25, 2018

Few users questioned why the airlines were charging for convenience that should be a given.

IndiGo and SpiceJet’s decision has been announced at a time when airlines are stressed with rising costs but can't afford to raise ticket fares due to competition.